Secure Your Network
Technical support and maintenance contracts for updates, enhancements, and assistance are available on all products. Our Software Service Agreement gives you:
Our support services are delivered from our home office in Knoxville, Tennessee USA. SNMP Research engineers represent the largest group of engineers in the world who are dedicated solely to advancing SNMP.
Most support contacts are completed within 24 hours, but for those difficult situations, fixes are engineered and delivered as quickly as possible.
SNMP Research periodically sends out upgrades to our Software Service customers. These upgrades include all fixes since the last upgrade, new features, and support for relevant, recently published standards. For example, we began shipping new upgrades supporting SNMPv3 within a month of the release of this important new standard.
Most of the SNMP standards have an SNMP Research engineer as a co-author. This allows us to speak to some of the issues of our customers in the standards process.
For more information, please call +1 865 579-3311, or send email to info@snmp.com. You can also fill out a Sales Query and one of our sales people will respond to your request quickly.
Licensing terms are available from info@snmp.com.